"Domed" - The Story of a Grassroots Response to Katrina
  By Judith Rosenberg
 "I don't want to go to no Astrodome. I been nearly domed to death."
<New Orleans resident who had been living in the Superdome for quite
  some time (NY Times, 9/3/05)
The Houston Astrodome filled up. On Friday, September 2, San Antonio,
  Dallas, and Austin opened spaces to receive evacuees. First Austin
  opened the Berger Center; it generally hosts smaller sports events<high
  school basketball, the pow-wow, and such. Then the Berger Center filled
  up and Austin opened bigger spaces<the Palmer Auditorium and the
  Convention Center. Life had speeded up. Austin was in a frenzy of
  volunteer activity. Saturday afternoon the Red Cross put out a radio
  call asking volunteers to come to the Convention Center; by midnight
  500 people had arrived. The Red Cross only needed 100 so the rest went
  home. By 1:00AM things had changed, they needed them all. The
  situation was fluid. The crisis continued and spread closer and closer
  to where I live my daily rounds.
It wasn't until Friday that all the listserves I'm on, some of them
  academic<I'm a graduate student<spontaneously and exclusively filled up
  with Katrina-related news, argument and volunteer appeals. Should we
  call the people refugees, evacuees, victims, or survivors? Or people
  who have fought for their human and civil rights for centuries.
  Should we think or should we help<or both?
By Saturday afternoon I was hysterical and hadn't done anything yet
  besides list myself as willing to go to the Convention Center and help
  people enter their personal information in a database so that family
  could find them. Finally a beacon of light turned up in my email<a
  message from Priscilla Hale. Virginia Raymond had forwarded it.
"Hey everyone, I have been volunteering at the shelter with the people
  displaced by the hurricane. 98% of the people in the shelter are black.
  There have been numerous donations. However, there are no black hair
  products being donated. If anyone wants to donate, or knows someone
  who does, they need combs, brushes, hair oil, and perms etc. The items
  can be taken to the Austin Convention Center."
A social worker serving the HIV-positive population through ALLGO (an
  Austin organization that serves lesbian, gay, and transgendered people
  of color) and a Black woman with a bright and winning attitude,
  Priscilla is used to explaining to White people that Blacks are
  different from them. She does it cheerfully and firmly. Virginia was
  offering to collect donations at her home and schlep them to the
  Convention Center. Hair is important. I had my plan of action.
I left the Flight Path Café where I was working on my editing job and
  went, not without trepidation, to Fiesta supermarket, which carries an
  array of "ethnic" products, preponderantly Hispanic, but actually quite
  ecumenical. What kind of combs and brushes are appropriate for black
  hair? You mean to tell me that blacks, who have curly hair to begin
  with, also perm it? If I had trouble locating the called-for goods, I
  planned to ask other store customers for help with this cross-cultural
  expedition and thus, in a small way, create community around this need.
  When I first entered the store I saw with relief black customers in
  produce; but that was the last I saw of them. In the hygiene and
  beauty section I found "Ethnic Products" and dug in. I didn't
  understand some of the innuendoes and promises on the packages but
  forged ahead. Color codes pointed the way: brown writing on a
  yellow-gold background or on beige. I mentioned my project to two
  store personnel<a stock clerk in the beauty/hygiene section and the
  checkout cashier who was curious about my purchase and wanted to know
  if I "do hair." Neither young woman expressed any recognition of what
  I was talking about or of what the situation was when I spoke of "the
  people from New Orleans."
I understood their blank looks and flat affect as denial and a sign of
  social malaise. The United Farm Workers in the Valley, near the border
  with Mexico, speak of the lack of concern and empathy that some second
  generation Mexican-Americans show toward recent immigrants. Some UFW
  organizers call these established Mexican-Americans "los ya llegados,"
  the already-arrived, and understand that the more marginal these more
  rooted immigrants are, the more rigidly they grip new-found stability
  and erect isolated, self-protective attitudes that are essentially
  narcissisticS and essentially American, in the USA sense.
I delivered my donation to Virginia. She lives near Fiesta and hadn't
  shopped yet but planned to that night. Then the two of us would make
  the delivery the next morning, Sunday. Virginia is a colleague of mine
  in the English PhD program at UT; she also has a JD and has worked as
  an immigration lawyer. I know her as a maverick heart and mind, a great
  cook, and along with her husband Tom, a parent extraordinaire<three
  amazing children plus currently sheltering two extra.
Sunday we went to the Convention Center bearing gifts. We entered a
  wide, carpeted foyer. The first thing we heard was shouts of children
  playing football. What a glad greeting. They rushed up and down, some
  in bare feet, and hurled a blue plastic football with gusto. Most were
  boys; some girls played; most were black. It took quite a few cell
  phone calls back and forth before we managed to meet up with Priscilla.
  Though she was expertly oriented to her role, she was doing less well
  with north-east-south-west. We became disoriented too, losing
  Priscilla briefly, when we entered the huge convention-hall/living
  space; afterwards finding our car was a problem. Disorientation is
  contagious. There were lots of elderly and many people in wheel
  chairs. One such woman couldn't find her bed, which was equivalent at
  the moment to home. "Yes," one organizer said, "everything looks the
  same." It is a huge space; donated cots, over three thousand of them,
  along with bedding filled it in ranks and files. Some people had
  little piles of additional belongings. One cordoned area stored "lost
  luggage." Virginia said it was like refugee centers she had visited as
  a lawyer; I thought it resembled a homeless shelter where I once
  volunteered: home is a bed; no privacy; vital human connections are
  lost; the condition breeds despair and anger. At least the few people
  we spoke to though were not there alone.
Priscilla in the lead, we searched for the place designated for hygiene
  and beauty supplies. It had moved and moved again. Many people told
  us where it used to be. Someone said it had been relocated close to
  the showers. We loved the reasonableness of this idea. Priscilla then
  knew where to take us<out the back, on to the loading-docks of the
  Convention Center, down a few stairs. There, outdoors under a
  sunshade, chairs were set in rows. Men were showering between 9 and 11
  and were waiting on line on the chairs. Women would start showering at
  11:00<in fifteen minutes. A bus was parked a few hundred feet away,
  engine running, spewing exhaust. I plunked down my load of shopping
  bags and went to ask the bus driver to turn it off. When I got back I
  got to see Priscilla in action with her message of cultural difference.
The problem seemed to me that volunteers tasked with organizing the
  shower area were distraught or in some mental space where they could
  not listen or respond well in tandem with others as they did their jobs
  and tried to operate in a situation where they were not suffering
  directly but still had to deal with chaos. If I may add my two cents
  further, it seems that (White) Americans don't come together easily and
  collaborate in the performance of concrete tasks in a situation that
  requires us to spontaneously take responsibility and at the same time
  perform as a team. People lack overview skills. People don't listen
  to each other or make eye contact. People think they are acting alone.
  Individualism is dangerous. We act as if we live in an authoritarian
  society<we do<and don't know how to adapt to a new situation. We are
  particularly vulnerable in a crisis. Perhaps White men under pressure
  have a particularly hard time listening to a Black woman.
  Nevertheless, Priscilla persevered, cheerfully and firmly. Finally she
  supervised the complete reorganization of the supplies table. We gave
  prominent display to supplies for black hair, including special Black
  men's shaving products. We learned that certain kinds of hair oils and
  crèmes should be protected from direct sun and we fretted to provide
  shade.
Most significantly we had to counter the order from on high that all
  supplies be re-bagged into individual portions. It simply could not be
  done with these home-size tubes and jars of creams and jellies and
  lotions. The people of Louisiana now living in the Austin Convention
  Center were now, like it or not, and though yearning for the safety of
  another kind of physical space, living communally and they would have
  to share. For all we know, the people of Austin are going to have to
  learn to share. Who knows what lies ahead? Do we have reason to think
  that we will always be unaffected?
So one man explained to us that his girlfriend was guarding their stuff
  while he looked for beauty supplies. She was frantic because her hair
  was like "this" (he gestured to indicate sticking out) and she was
  about to meet his parents for the first time. Could we give him some
  product? "Sure," we said. "But there is a lot more in that bottle
  than what one person needs, so when she's done, ask her to share it
  with others." A woman asked for a jar of hair oil. She told us that
  she had five little girls to take care of. Could she have the jar?
"Sure," we said. "But share it. When you're done, pass it on." I
  touched her shoulder and made eye contact and tried to assure her that
  we were forthcoming and that she didn't have to struggle with us as if
  we were a bureaucracy.
Later I observed to Virginia that it was sad that people felt they had
  to justify their needs. Virginia saw it another way. She said,
"People need to tell their stories."
First Sequel: Monday, 9/4/05
So then on Sunday at church an APD officer volunteered to collect Black
  hair products and take them to the Convention center where security and
  bureaucracy were growing and choking off more spontaneous responses.
  Two licensed beauticians, Kim and Barbara, heard the officer and
  invited friends of Black hair to meet them at Sally's Beauty Supplies,
  near Fiesta, and use their professional discounts to stock up with
  supplies. The network was a-tingle, culture was diverse and pumping out
  the stuff.
Meanwhile, also on Sunday, Priscilla, working from inside, and her
  partner Ana, on the outside, set up "Shug's Beauty Shop" by the table
  out in back of the Convention Center, next to the showers. Ana's email
  release: "There will be a salon set up by licensed hair folks tomorrow
  (on the second floor). And, Priscilla called to saySthe people are
  dancing to ZydecoS
  Yesh Gvul (There is a limit).
  Shalom, ana
My email release said: praise be; people have power; they are succoring
  themselves.
  Love, Judith
PS Shug is a character from Alice Walker's novel The Color Purple, an
  outsider and a prostitute, who through love sparks the ability of
  Celie, an abused and scorned character, to love others and to love
  herself. Shug lives!